Return Policy
At F88 Investing, we are committed to ensuring that you are satisfied with your purchase. If you need to return a product, please review our Return Policy below. This policy outlines the conditions under which returns are accepted and the process for returning items.
1. Eligibility for Returns
a. Return Window:
You may return most products within [30] days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging, tags, and accessories.
b. Non-Returnable Items:
Certain items are not eligible for return. These include but are not limited to:
- Items marked as non-returnable or final sale at the time of purchase
- Opened or used software and digital products
- Personalized or custom-made items
2. Return Process
a. Requesting a Return:
To initiate a return, contact our customer service team at [email] or
- Order number
- Item(s) you wish to return
- Reason for the return
b. Preparing Your Return:
Once you receive an RMA number, pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
c. Shipping the Return:
Return the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
3. Refunds and Exchanges
a. Refund Processing:
Upon receipt and inspection of the returned item, we will process your refund. Refunds will be issued to the original payment method within [7-10] business days. Please note that shipping fees are non-refundable.
b. Exchanges:
If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired item. We do not process direct exchanges; instead, returns are handled separately from new purchases.
c. Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any return shipping costs.
4. Return Shipping Costs
a. Return Shipping Fees:
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as sending the wrong item or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item reaches us safely.
b. Original Shipping Costs:
Original shipping costs are non-refundable, and any shipping fees associated with the return will be deducted from your refund amount if applicable.
5. Contact Information
For any questions or assistance regarding returns, please contact our customer service team:
Address: 3531 Rubaiyat Road, Grand Rapids, Michigan, United States
Phone: 231-656-3177
Email: [email protected]
6. Policy Updates
We may update this Return Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.